Sometimes the hospital will change the date of a previously scheduled hospital admission. If you have already reported your hospital admission, there are several possibilities.
Has your hospital admission been accepted with third-party payer arrangements?
You should then check the acceptance letter or e-mail to see exactly when we have agreed to settle the bill with the hospital directly. You will find this information in the "Information about the hospital stay" - "Possible admission between" section. If the new admission date is between the dates specified, you do not need to do anything as our agreement with the hospital remains in effect.
If the new admission date is outside the dates listed under "Possible admission between", you must inform AG of the new date. You can communicate this information to us via the e-mail address or telephone number indicated on your hospital acceptance letter or e-mail.
Has your hospital admission been accepted without third-party payer arrangements or is further information required?
You will need to inform AG of the new date. You can communicate this information to us via the e-mail address or telephone number indicated on your hospital acceptance letter or e-mail.
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